Customer Experience Analysis – Health Insurance Company
As American healthcare undergoes massive transformations, health insurance companies seek to become a trusted partner for the healthcare consumer. Cost reductions and quality improvements are the proximate goals of these partnerships while improved health and better lives for the American people are the ultimate goals. One way in which the relationship between an insurer and its customers is measured is through the centers for Medicare & Medicaid Services’ ‘STAR’ rating system, which scores Medicare Advantage plans based upon their quality and services offered. Continue reading Case Study: Predicting Medicare Member Complaints
A global media conglomerate with two broadcast networks, 17 cable channels and more than 50 digital properties, continued to be challenged by industry trends of content viewership, cord cutting, the impact of digital on traditional advertising, and most importantly, the best way to measure these trends. To help measure and understand how to respond to the shift in the industry, our client was undertaking a transformation on how it collected, used and stored data. Our client’s objective was to treat data as a strategic weapon that is leveraged across its properties and increase its ability to measure their digital ad performance. They wanted to enhance their ability to access more data types (structured, semi-structured and un-structured), have faster access to data to test hypotheses, and greater data mash-up capabilities. Continue reading Case Study: How a Global Media Conglomerate Transformed their Data Management Strategy for Better Business Decisions
A small and rapidly growing film company built its success on doing more with data than the competition; however, these analytic capabilities were largely informal. Determined to continue its differentiation through data-driven decisions, the film company sought to scale and extend its analytic capabilities. Initial goals were to achieve greater insight into how past film sales and rental performance correlate to future films and integrating social media data. “Lean” IT meant business users had to feel comfortable managing the data directly. Continue reading Case Study: How an Independent Film Company Empowered Continued Rapid Growth Through Data-Driven Decisions
A global biotech company was experiencing growing pains throughout their IT organization. They asked Knowledgent to evaluate their software development lifecycle in its current state, propose a future state model, and provide auditing capabilities to ensure their teams stayed on track.
Continue reading Video Case Study: Software Development Lifecycle Assessment for a Global Biotech
Our client, a global biotechnology organization, was struggling to perform basic-level analysis and script analysis. They also needed to build patient timelines to understand treatment pathways and disease progression across their product portfolio and areas of interest.
To accomplish these goals, they wanted to use big data analytics to leverage real-world evidence and observational medical outcome information. The insights gleaned from this data would support commercial and clinical operations, medical affairs and, ultimately, expand coverage to drug safety (and resource and learning development). Continue reading Case Study: How a Global BioTech Organization Leveraged RWE to Enhance Commercial and Clinical Operations
In response to the Dodd-Frank Act, our client, a global banking institution, sought to establish a program that would implement changes to their reference data management systems in compliance with the new regulations, including the Legal Entity Identifier, Swaps Data Reporting, Business Conduct and Trade Controls reporting requirements.
However, our client lacked the requisite resources and expertise to fully deploy this program. They engaged Knowledgent for our experience in regulatory compliance, participation in SIFMA and ISDA industry working groups, and leading-practice capabilities in gathering requirements and implementing reference data technology. Continue reading Case Study: How a Global Banking Institution Deployed a Reference Data Management Program to Become a Dodd-Frank Thought Leader
Our client, an international financial services firm, had little history of enabling Line-of-Business capabilities across the enterprise. They struggled with a fragmented, redundant view of data resulting from a lack of effective metadata management and data traceability and lineage challenges.
Additionally, they had few data standards, definitions, or policies in place, rarely reused common data, and followed minimal proactive data quality improvement practices. The lack of clear roles and responsibilities exacerbated these issues. Continue reading Case Study: How an International Financial Services Firm Established a Data Governance and Management Program
Our client, a commercial distribution company, had grown rapidly through a series of acquisitions. However, they were struggling to align critical business information to enable data-driven decision making. Vital Enterprise Resource Planning (ERP) data originated from a variety of disparate data architectures and source systems. Key corporate stakeholders were making strategic decisions based on manually assembled reports, which lacked measurable consistency, data reliability, and metric transparency.
As a result, our client realized that they needed a way to visualize Key Performance Indicators across the organization. The organization had a vision to create near real-time dashboards, with a consistent user interface, across Sales, Finance, and Operations. Knowledgent was engaged to design and deliver an Enterprise Data Warehouse and data visualization solution, implemented in an Agile methodology.
Continue reading Case Study: How a Commercial Distribution Company Leveraged Data Visualization for Better Analytics
Our client, a major healthcare organization, was experiencing difficulties with their decentralized approach to data management. Insufficient governance processes and a proliferation of independent data assets made it time-consuming and frustrating for users to find and trust the data they needed. Continue reading Case Study: How a Healthcare Organization Utilized a Next-Generation Data and Analytics Platform to Improve Patient Care and Lower Costs
“How can clients trust us with their money when we can’t even get their name right?” With statements like this, the business stakeholders at our client, a major financial services organization, expressed their frustration with the lack of consistency, accuracy, and completeness of their data.
Continue reading Case Study: How a Financial Services Organization Operationalized DQM to Support Data Governance